Support

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website. If you haven't received your tracking number within 3 business days, please check your spam folder or contact us at support@terminus.com.

We offer a 30-day return policy for unused products in their original packaging. To initiate a return, please contact our support team with your order number and reason for return. Once approved, we will provide you with a return label and instructions. Refunds are processed within 5-7 business days after we receive the returned item.

You can reach out to us via the contact form below, email us at support@terminus.com, or call our toll-free number at +1-800-555-1234. Our support team is available Monday to Friday, 9:00 AM to 6:00 PM (EST). For faster assistance, please include your order number and a detailed description of your issue.

Yes, we ship worldwide! Shipping costs and delivery times vary depending on your location. You can calculate shipping costs at checkout. Please note that international orders may be subject to customs fees, which are the responsibility of the customer. Delivery times typically range from 7-21 business days.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are secure and encrypted. If you encounter any issues during checkout, please ensure your billing information matches the details on file with your payment provider.

You can cancel or modify your order within 24 hours of placing it. After that, the order will be processed and cannot be changed. To cancel or modify your order, please contact us immediately at support@terminus.com with your order number and requested changes. If your order has already shipped, you may need to return it upon delivery.

Yes, all our products come with a 1-year limited warranty that covers manufacturing defects. If you experience any issues with your product, please contact us with proof of purchase and a description of the problem. Warranty claims are processed within 7-10 business days. Please note that the warranty does not cover damage caused by misuse or normal wear and tear.

You can find detailed setup instructions in the user manual included with your purchase or on our website under the "Support" section. For advanced customization, download our companion app from the App Store or Google Play. If you encounter any issues during setup, please refer to our troubleshooting guide or contact our support team.

If you receive a defective product, please contact us immediately at support@terminus.com with your order number, photos of the defect, and a description of the issue. We will either send a replacement or provide a full refund, depending on your preference. Defective items must be returned within 30 days of delivery.