Welcome to Terminus, the home of high-quality mechanical keyboards and accessories. By accessing our website and purchasing products from us, you are agreeing to the following Terms and Conditions. These terms apply to all users of our website, including those simply browsing and those making purchases. By using our website, you confirm that you are at least 18 years old or accessing the site under the supervision and consent of a parent or legal guardian. If you do not agree to these Terms and Conditions, you should not use our website or purchase products from Terminus.
All products displayed on our website are subject to availability and may be withdrawn at any time without notice. We make every effort to ensure that product descriptions, images, and details are accurate and up to date, but minor variations in colour, design, or packaging may occur. Product images are for illustrative purposes only and actual products may differ slightly. Prices are displayed in GBP (£) and include VAT where applicable. Delivery charges are not included in the product price and will be shown at checkout. We reserve the right to change prices, product information, and promotions at any time without notice.
When placing an order, you agree to provide accurate and complete information. Once an order is placed, you will receive a confirmation email acknowledging receipt of your order. This email is not acceptance of your order; a contract is only formed once your order has been dispatched. We reserve the right to refuse or cancel any order for reasons including, but not limited to, suspected fraud, product unavailability, pricing errors, or failure to comply with these Terms and Conditions. If we cancel your order after payment has been made, a full refund will be issued.
Payment must be made in full at the time of placing an order. We accept payment by credit card, debit card, and any other methods displayed on our website at the time of purchase. All payments are processed securely, but Terminus is not responsible for any third-party payment processing issues, including unauthorised transactions or payment provider errors.
We aim to dispatch all orders as quickly as possible, but delivery times are estimates only and cannot be guaranteed. Factors such as weather, courier delays, or customs clearance may affect delivery times, and we are not responsible for delays outside our control. Deliveries will be made to the address provided during checkout, and it is your responsibility to ensure all delivery details are correct. If delivery is unsuccessful due to an incorrect address, additional charges may apply. For international orders, you are responsible for any customs duties, taxes, or import fees imposed by your country’s authorities.
If you are not satisfied with your purchase, you may return unused products in their original condition and packaging within 30 days of delivery for a refund. Returns must be authorised in advance, and you will be responsible for the cost of return postage unless the item is faulty. Refunds will only be processed once the returned item has been received and inspected. Items that have been used, damaged, or altered are not eligible for return. Custom-built and personalised products are non-returnable unless they are faulty.
All Terminus mechanical keyboards come with a one-year limited warranty covering defects in materials and workmanship. This warranty does not cover damage caused by misuse, accidents, unauthorised modifications, improper storage, or normal wear and tear. To make a warranty claim, you will need to provide proof of purchase and details of the fault. We reserve the right to repair, replace, or refund any defective product at our discretion. The warranty is only valid for the original purchaser and is non-transferable.
To the fullest extent permitted by law, Terminus will not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. This includes, but is not limited to, loss of data, loss of profits, or business interruption. Our total liability for any claim, whether in contract, tort, or otherwise, will not exceed the total amount paid for the product giving rise to the claim. Nothing in these Terms and Conditions limits your statutory rights as a consumer under applicable law.
All content on the Terminus website, including text, images, product designs, logos, and graphics, is the property of Terminus and is protected by intellectual property laws. You may not copy, reproduce, distribute, modify, or otherwise use any content from our website without prior written permission. Unauthorised use of our content may result in legal action.
We reserve the right to amend these Terms and Conditions at any time without prior notice. Changes will become effective once posted on the website. It is your responsibility to review these Terms and Conditions regularly to ensure you are aware of any updates. Continued use of the website following changes will constitute acceptance of the revised Terms and Conditions.
Thank you for choosing Terminus. We are committed to providing the best mechanical keyboards and customer experience, and we appreciate your support.